Product Licensing Policies
AVEVA’s software licensing policy seeks to achieve three objectives:


Product and Customer Support
Needless to say, this close support does not extend to unlicensed users.
End-User Licence Agreement (EULA)
This is the legally binding agreement on the licensing of AVEVA software between AVEVA Solutions Ltd and its customers.
Software End-of-life Policy
This explains how AVEVA manages the support of its software products as they are progressively replaced by more advanced versions.
Product Support Policy & Guidelines
These two documents explain how AVEVA provides technical support to its customers.
- Download AVEVA's Product Support Policy (English)
- Download AVEVA's Product Support Guidelines (English)
- Download AVEVA's Product Support Policy (French)
- Download AVEVA's Product Support Policy Guidelines (French)
- Download AVEVA's Product Support Policy (German)
- Download AVEVA's Product Support Guidelines (German)
- Download AVEVA's Product Support Policy (Japanese)
- Download AVEVA's Product Support Guidelines (Japanese)
- Download AVEVA's Product Support Policy (Korean)
- Download AVEVA's Product Support Guidelines (Korean)
- Download AVEVA's Product Support Policy (Portuguese)
- Download AVEVA's Product Support Policy Guidelines (Portuguese)
Ethical Trading Policy
AVEVA adheres to a policy of honest and fair trading. This document explains the details.
Extended Product Support Services*
This is the legally binding agreement between AVEVA Solutions Limited and its customers on Extended Support Services.
Download AVEVA’s general terms and conditions for extended support (English)
* Please verify with your account manager if this service is available in your region
GDPR Statement for AVEVA Customers
This statement seeks to inform AVEVA customers of the steps that AVEVA is taking to ensure compliance with the GDPR.