Objective
These are designed to deliver hands‑on, expert guidance across key areas of your solution lifecycle. They focus on practical configuration updates, coaching and guided advisory, implementation support, and targeted design or implementation recommendations. The goal is to ensure stable operations, optimized usage of AVEVA technologies, and continuous alignment with industry and product best practices.
Under the Center of Excellence (COE) engagement category, the following sub‑engagements can be availed:
Install/Upgrade
Objective
This engagement aims to provide customers with a comprehensive inventory – via a Readiness Assessment Report – of the installed AVEVA software footprint, applications, and Microsoft and interrelated dependencies, to establish a baseline and foundation on which to build a logical, sequential, and complete upgrade path. Based on that information, an AVEVA expert will then identify areas of exposure or opportunity for consideration prior to the upgrade. Aveva team of experts can guide or support or can perform the install or upgrade as needed.
Engagement details
- Review meeting to gather information on the current system and better understand the goals for the upgrade or migration.
- Generation of the readiness assessment report
- Co-Author an upgrade or migration plan with customer
- Prepare upgrade package on DEV environment taking the current application
- Perform installation or upgrade on customer landscape
Benefits
- Making sure the application is moved to latest version
- Confirmation that your plan for upgrading or migration is sound
- Drive awareness to new features and plan on their future use
- Minimized operational disruption with clear cutover planning and communications
Deliverables
- Pre-service preparation meetings – Remote meeting(s) to confirm customer has met pre-requisites and understands the service objectives and expectations, additionally, a high-level plan may be laid out.
- System installation, upgrade and verification support
- Final Report document – After service completion, our consultant will summarize the work done and outline any next steps in a Final Report document
Co-Monitoring
Objective
Reduce maintenance cost, capex, and total cost of ownership by using our Monitoring & Diagnostics Services Center for remote monitoring of industrial assets. This is applicable for predictive analytics solution where machine learning is applied to proactively detect anomalies, provide alerts and diagnostic guidance—improving equipment reliability and performance.
Note: This may not be applicable for all solutions, this engagement is more suited for predictive analytics solutions.
Engagement details
- Remote Monitoring of Aveva Analytics models in normal working hours
- Monday to Friday, 9 to 5, remote monitoring (local time to the monitoring resource)
- Timely reporting and classification of Predictive Analytics system generated alerts
- Case creation, Case Management and Case Closure in Predictive Analytics software
- Case and Alert Management: Daily alert filtering, classification and prioritization. Co-ordinating case management along with customer’s SME and relevant stakeholders
- Daily Case Management: Analysis of new alerts in Predictive Analytics, classification of alerts and determination of the necessary actions when required along with SME. Co-ordination with relevant stakeholders
- Weekly Case Management: Focuses on following-up actions, progress on open cases originated from the system
- Quarterly Case Management: Focuses on reviewing past cases and findings to fine-tune model for improvement
- Bi-Weekly one hour monitoring meeting discussing observations recorded in Predictive Analytics Case Management platform, open cases, closing of cases, any other business
- Monthly report listing all pertinent observations/findings recorded in Predictive Analytics case management platform
- Report content includes - Summary of Open Cases, Close Cases, Models re-tuned within the previous monthly cycle and sensors issues observed
- Model tuning based on the findings from cases captured in Predictive Analytics.
- Quarterly cases review meeting with Operations / Reliability Managers / Maintenance manager to review past cases and catches from Predictive Analytics to identify model fine-tuning opportunities for prediction improvement
Benefits
- Expert-Led Diagnostics & Continuous Improvement for accelerated maturity in asset management
- Access to equipment specialists and experts, technical superintendent and the manager of global technical support on the specific TAQA site to gather input for specific, actionable and concrete recommendations, practical guidance to the offshore team
- Central location to monitor multiple sites/ facilities to reduce dependency on local teams & enable faster response
- Prompt reaction to case management cycle to provide technical insight
- Feedback on alert accuracy
Deliverables
This is an on-going activity, there will be periodic deliverables as mentioned in the engagement details section.
Coaching and Guided Implementation Support
Objective
Provide a flexible, outcome-focused model that ranges from capability-building coaching to guided execution and high-touch hand holding, ensuring teams learn and applies best practices, stay unblocked, and deliver key milestones successfully, while progressively increasing customer independence and stabilizing the solution through implementation, go-live and ongoing sustenance.
Engagement details
Engagement can consist of one or more of below activities. This can be planned during the start of the engagement.
- Consultant-led execution for key workstreams (configuration, setup, integration coordination, troubleshooting)
- Run joint working sessions to unblock design, configuration, integration, and deployment activities
- Daily/near-daily touchpoints; rapid issue resolution and coordination across stakeholders/vendors
- Hypercare post go-live with monitoring, tuning, defect triage, and stabilization
- Support in building test documents, as-built documentation, admin guides or any other documentation
- Provide structured coaching and best-practice guidance mapped to real customer tasks
- Run joint working sessions to unblock design, configuration, integration, and deployment activities
Benefits
- Highest probability of success for urgent or complex deployments
- Minimal burden on customer teams during delivery
- Faster stabilization and reduced operational risk at go-live
- Clear accountability and execution discipline throughout the engagement
Deliverables
- Regular structured working sessions (daily/near‑daily or weekly): High‑touch sessions where AVEVA experts unblock design, configuration, integration, and deployment tasks in real time, ensuring continuous momentum
- A structured progress & readiness review (weekly or bi‑weekly): A recurring wrap‑up meeting summarising achievements, key risks, next steps, and go‑live readiness to ensure delivery is on track and milestones are being met
Program Governance Advisory
Objective
Provide ongoing structured guidance to Project/Program Manager as per AVEVA’s Project Management Office (PMO) best practices for effective project/program management. The guidance will be based on the technology and domains involved as the program management may vary based on domain & application. Ensures the project manager has a continuous and strong guidance for successful technical execution and solution deployment.
Engagement details
- Establish a recurring program management governance structure based on key project management principles
- Collaborate with Project Manager and other stakeholder for ongoing program governance advisory
- Ongoing review of progress with project manager and align on the implementation strategy including course correction if required based on the defined scope of work
- Provide ongoing guidance on risk, issue, and dependency management
- Support with milestone planning and readiness checks
- Partner to assess resource needs, identify capacity gaps, and recommend sequencing or resourcing adjustments to keep delivery on track.
- Guide in operating a disciplined change control process
Benefits
- Confirms business objectives/KPIs and smooth program governance
- Accelerates time-to-value by identifying quick wins and phased delivery approach establishing quick successes
- Validates feasibility upfront (data, integration, security, dependencies) before execution to reduce risk and rework.
Deliverables
This is ongoing activity and will reflect in program progress reports and successes
Usage Optimization
Objective
This engagement aims to ensure customers maximise the efficiencies and benefits they experience from using the AVEVA software. AVEVA’s highly skilled and experienced consultants will ensure the customer is taking advantage of all the available powerful features and functionalities to maximise productivity and increase efficiency. AVEVA experts will guide the customer through complex software processes and advanced troubleshooting techniques to ensure performance of software usage throughout your process.
Engagement details
- Pre-consultancy call to understand current usage and identify areas for further consideration
- Highlighting new/un-used functionality within the AVEVA software relevant to workflows and use-cases
- Consideration of customer’s current skill and experience levels, with respect to the use of the AVEVA software, and suggested training and upskilling activities
- Identification of any other activities that may maximize outcome and assist the efficient use of AVEVA software
- Identification of data sources, technologies, and skills necessary to implement new use case(s)
Benefits
- Empower and upskill frontline teams
- More effective troubleshooting helps to minimize downtime
- More throughput – get more out of the AVEVA software
- Quicker ROI
Deliverables
- A written Usage Optimization Report summarizing current software usage, identified inefficiencies, unused or advanced features relevant to the customer’s workflows, and opportunities for improved productivity
- Documented recommendations for training, upskilling, and process enhancements based on the customer’s team skill levels and identified capability gaps
- A prioritized action plan outlining new use cases, required data sources or technologies, and steps to maximize software performance and operational outcomes
- A review meeting with stakeholders to walk through the report, explain findings, demonstrate relevant features, and align on next steps to ensure full value realization
Short- or Long-Term Outcome-Based Support
Objective
Designed to be a long-term, continuous engagement aiming to provide dedicated support to help achieve specific strategic outcomes. Assist in accelerating the progress and maturity of a solution.
Engagement details
- Provide a dedicated pool of experts (solution architect, technical lead, UI/UX advisor, adoption/value lead as needed) for ongoing advisory and execution support
- Work closely with the customer’s or partner’s project team
- Conduct periodic reviews and provide on-site or remote support to provide implementation guidance based on AVEVA’s best practices
- Provide templates and best practices to facilitate efficient project execution
- Run regular working sessions (weekly/bi-weekly) for backlog grooming, prioritization, design reviews, and implementation guidance
- Tactical discussions & recommendations based on business priority
Benefits
- Having access to a dedicated, experienced AVEVA SME ensures that customers will receive consistent expert guidance throughout the engagement duration to help accelerate the implementation maturity process
- This engagement is ideal for complex and multisite roll-out projects. This service ensures consistent deployment across multiple locations using reusable tailored templates, ultimately reducing potential risks and challenges while ensuring a high level of overall effectiveness
Deliverables
- Dedicated expert support with AVEVA resources providing ongoing advisory and hands‑on guidance throughout the engagement
- Regular working sessions (weekly or bi‑weekly) for backlog prioritization, design reviews, and implementation support
- Best‑practice assets including templates, standards, and guidance to ensure efficient and consistent execution
- Periodic progress reviews summarizing achievements, risks, recommendations, and next steps to keep the engagement on track
