Summary
Throughout the engagement, AVEVA specialists work side‑by‑side with your team to validate system readiness, resolve configuration or performance issues, apply critical updates and hotfixes, and ensure a seamless transition into—or the continued stability of—steady‑state operations.
The engagement concludes with a tailored report that captures key observations, completed actions, and strategic recommendations to help you maximize operational reliability and long‑term value from your AVEVA deployment.
Value
- Improve deployment reliability and reduce risks during critical stages of go live or updates and upgrades
- Minimize production downtime through expert guided troubleshooting and corrective service
- Increase system stability through structured patching, hotfix management, and database optimization
- Accelerate time to value for deployments by ensuring systems are operating at optimal performance levels
- Enhance internal capabilities by guiding customer teams on best practices for operations, maintenance, and upgrade readiness
What’s included
- Pre engagement review of deployment scope, architecture, and known issues
- Three-day expert assistance, on site or remote, tailored to customer priorities
- Activities may include:
- Pre-delivery assessment to evaluate customer needs and guide them through a suggested scope
- Go live standby (after hours or local hours)
- Hotfix application, bundle installation, and related support
- Deployment validation and performance management
- Patch and service pack planning and application support
- Corrective assistance (critical or non critical)
- Product integration or upgrade support
- Engagement report covering findings, actions taken, improvement opportunities, and recommendations for next steps
