Privacy Policy
This website is operated by AVEVA Group PLC and the AVEVA group of companies (“AVEVA” or “we”), some of which are located in countries outside the European Economic Area. AVEVA and its associated companies will use the information we collect from you in accordance with this policy. A list of AVEVA Group PLC’s associated companies is available on request.
This policy describes how we use your personal data when you use our website (https://www.aveva.com). We have provided this policy to ensure that individuals who use our website understand what personal data we may collect and hold about them, what we may use it for and how we keep it safe. You have legal rights to access the personal data that we hold about you and to control how we use it which are also explained in this policy.
You can read, print and save this whole policy or click on the links below to see specific information about:
Who we are and how you can contact us
What personal data we collect about you
What we use your personal data for
When we need your consent to use your personal data
Personal data you are legally obliged to provide
Your rights to know what personal data we hold and to control how we use it
Automated decision making and profiling
When we will share your personal data with others
How we keep your personal data safe
How we use your personal data for marketing
When we will send your personal data to other countries
How long we keep your personal data
How you can make a complaint
How we keep this policy up to date
Who we are and how you can contact us
AVEVA Group PLC is a public limited company. Our registered company number is 02937296 and our registered address is at High Cross, Madingley Road, Cambridge, CB3 0HB.
For general queries about our website please use the “Contact Us” form at https://www.aveva.com/en/Contact/.
To update your marketing preferences or unsubscribe from our mailing list please email [email protected].
For data protection related queries including questions about use of your personal data, please contact our Data Protection Officer via email at [email protected].
Our Data Protection Officer is Claire Denton. You can contact her via email at [email protected] or via our postal address at AVEVA Group PLC
High Cross, Madingley Road, Cambridge, CB3 0HB.
Please refer to the sections on Your rights to know what personal data we hold and to control how we use it and How to make a complaint for further contact information.
What personal data we collect about you
We collect:
- personal data that you provide to us. There are a few different ways in which you may share your personal data with us via our website. You might complete the ‘Contact Us’ Form on our website, subscribe to or comment on our blog, register for one of our events, request content or enroll on “AVEVA Experience” cloud based training. The personal data that you provide to us may include your name, address, e-mail address, employer, job role and phone number.
- personal data that we receive from third parties. If we work with other businesses these parties may collect personal data about you which they will share with us. For example, we may have your name and contact details passed on to us by third parties that we work with, such as marketing partners, industry publications or content syndication partners, that refer you to us so that we can provide you with information on our products or services that we feel would be of interest to you.
- personal data about your use of our website. This is technical information and includes details such as your IP address, your login information (where applicable e.g. with “AVEVA Experience”), browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, as well as details of how you navigated our website, what pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and any phone number used to call our customer service number.
To learn more about our use of cookies, please see our Cookie Policy
What we use your personal data for
We use your personal data in the following ways:
- personal data that you provide to us is used to:
- provide you with the information, products and services that you request from us;
- provide you with marketing information in accordance with your marketing preferences (see How we use your personal data for marketing for further details);
- manage and administer our business;
- review and improve our products and services.
- personal data that we receive from third parties is combined with the personal data that you provide to us and used for the purposes described above.
- personal data about your use of our website is used to:
- administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to make suggestions and recommendations to you or other website users about products or services that may interest you or them where you have confirmed that you would like to be contacted in this regard;
- to improve our website to ensure that content is presented in the most effective manner for you and for your computer or mobile device;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
When we need your consent to use your personal data
Whilst we always want you to be aware of how we are using your personal data, this does not necessarily mean that we are required to ask for your consent before we can use it. In the day to day running of our business we may use your personal data without asking for your consent because:
- we are entering into and carrying out our obligations under a contract with you;
- we need to use your personal data for our own legitimate purposes (such as the administration and management of our business and the improvement of our services) and our doing so will not interfere with your privacy rights.
If we require your consent to process your personal data and, as may be the case, in exceptional circumstances, wish to use your personal data for a different purpose than the one for which it was originally collected we will contact you to explain how we wish to use your data and obtain your consent to use your personal data for the relevant purposes as required. You are not required to give consent just because we ask for it. If you do give consent you can change your mind and withdraw it at a later date.
Please refer to the section on How we use your personal data for marketing for further information on our marketing practices in this regard.
Personal data you are legally obliged to provide
You are not under a legal obligation to provide us with any of your personal data but please note that if you elect not to provide us with your personal data we may be unable to provide our products or services to you.
Your rights to know what personal data we hold and to control how we use it
You have a legal right to know what personal data we hold about you - this is called the right of subject access. You can exercise this right by sending us a written request at any time. Please mark your letter “Subject Access Request” and send it to us by post using the following contact details:
FAO: Data Protection Officer
Subject Access Request
AVEVA Group PLC
High Cross, Madingley Road,
Cambridge, CB3 0HB
or email us at [email protected].
You also have rights to:
- object to your personal data being used for marketing purposes (see How we use your personal data for marketing for further details);
- object to decisions being made about you by automated means or to your personal data being used for profiling purposes;
- object to our using your personal data in ways that are likely to cause you damage or distress;
- have inaccurate personal data corrected, blocked or erased;
- restrict our use of your personal data;
- require that we delete your personal data;
- require that we provide you, or anyone that you nominate, with a copy of any personal data you have given us in a structured electronic form such as a CSV file.
You can find full details of your personal data rights on the Information Commissioner’s Office website at ww.ico.org.uk.
The California Consumer Protection Act (the “CCPA”) provides various rights to California residents with respect to the collection and use of their personal data that we have collected. This includes a right to request that we: (i) disclose to you any personal information that we have about you; (ii) delete personal information that we have about you (subject to certain exceptions); or (iii) not “sell” your information to a third party (excluding qualified service providers), as that term is interpreted under the CCPA. It is unlawful for us to discriminate against California residents for exercising any rights under the CCPA. If you are a California resident, you can submit such requests to us via the contact information provided above and we will complete the request within the timeframe permitted by law. In addition, you can click here to relaunch our cookie banner and disable cookies as part of a do-not-sell request.
How we use your personal data for marketing
We may use your personal information to send you communications about our products or services that we feel you may be interested in and will add your details to our marketing database if:
- you make an enquiry about our products or services;
- you attend an industry related event;
- you buy our products or services;
- you have told a third party that you would like them to pass us your contact details so that we can send you updates about our products or services;
- you have consented to receiving marketing communications on our website via https://www.aveva.com/en/contact/
This may include marketing relating to products or services offered by other companies within AVEVA that we think you may be interested in. We may send you marketing communications by email, telephone or post.
You can ask us to only send you marketing communications by particular methods (for example, you may be happy to receive emails from us but not telephone calls), about specific subjects (for example about specific portfolio areas or industry specific information) or you may ask us not to send you any marketing communications at all.
We may ask you to indicate your marketing preferences when you first access our website. You can check and update your current marketing preferences at any time by accessing your specified profile link provided in our marketing communications or emailing us at [email protected].
We may share your personal data with third parties for marketing purposes.
Automated decision making and profiling
If you confirm that you would like to be contacted with further information regarding our products and services we will add your details to our marketing database and a profile regarding your interaction with our website and content will be created.
Once you are added to our marketing database we will update your profile with information regarding your interaction with our website, online portals (including social media) and regarding which products or services you have shown a particular interest. Further interactions with our website will then be linked to this account so we can better tailor our correspondences with the interest that you have shown in AVEVA and our products and services and provide further information on products and services that are likely to be of interest to you.
This information is used to assess your profile objectively to consider whether you might be interested in purchasing new or further AVEVA products and/or services. If we think this is likely, a member of the AVEVA team will contact you to take things forward in this regard.
You are entitled to ask that we do not make automated decisions about you or use your personal data for profiling purposes. Please refer to the section on Your rights to know what personal data we hold and to control how we use it for further details in this regard.
How we keep your personal data safe
We take every care to ensure that your personal data is kept secure. The security measures we take include:
- only storing your personal data on our secure servers;
- ensuring that our staff receive regular data security awareness training
- keeping paper records to a minimum and ensuring that those which we do have, are stored in locked filing cabinets on our office premises;
- maintaining up to date system security features to minimise the risk of unauthorised access to our systems;
- Requiring third parties to respect the security of your data and to treat it in accordance with the law.
Please remember that you are responsible for keeping your passwords secure. If we have given you (or you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. Please do not to share your passwords with anyone.
Sending information via the internet is not always secure. While we do our best to protect your personal data, we cannot always guarantee the security of data sent to our website. In this regard, please note that you send us personal data at your own risk. We will nonetheless use strict procedures and security features (some of which are described above) to try to prevent unauthorised access.
When we will send your personal data to other countries
As AVEVA is a global company with global systems, personal data collected in one country may be processed in another country. Your personal data may be transferred to, and stored at a jurisdiction other than your own and outside the UK and the European Economic Area ("EEA") by us or by our sub-contractors. For example, our marketing database and associated systems are accessible by AVEVA personnel globally, including outside of the UK / EEA. Where we, or our sub-contractors, use IT systems or software that is provided by non-UK companies, your personal data may be stored on the servers of these non-UK companies which may be outside the UK, the EEA and the country where your personal data was first collected.
AVEVA seeks to ensure appropriate safeguards are in place in relation to transfers of personal data to provide adequate levels of protection for your personal data. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Transfers within AVEVA will be covered by an agreement entered into by the members of AVEVA (an intra-group agreement) which contractually obliges each group company to ensure that your personal data receives an adequate and consistent level of protection wherever it is transferred within AVEVA. Where we transfer of your personal data to a third country outside of the EEA we utilise standard contractual clauses in supplier contracts
- If any of our processing activities require your personal data to be transferred from inside to outside the European Economic Area, we will only make that transfer if:
- the country to which the personal data is to be transferred ensures an adequate level of protection for personal data; or
- we have put in place appropriate safeguards to protect your personal data, such as an appropriate contract with the recipient; and
- the transfer is necessary for one of the reasons specified in data protection legislation, such as the performance of a contract between us and you; or
- you clearly consent to the transfer.
In the event of the UK’s withdrawal from the EU, if any of our processing activities require your personal data to be transferred from a European Economic Area country to the U.K., we will only make that transfer if, in accordance with applicable data protection law:
- the U.K. has been determined by the European Commission to ensure an adequate level of protection for personal data; or
- we have put in place appropriate safeguards to protect your personal data, such as an appropriate contract with the recipient. (Please contact [email protected] you wish to obtain a copy of these); and
- the transfer is necessary for one of the reasons specified in such applicable data protection legislation, such as the performance of a contract between us and you; or
- you clearly consent to the transfer; or
- (if relevant) the transfer can happen under data protection law based on there being an agreement between the U.K. government and the EU relating to (amongst other items) transfers to the U.K. from an EU country.
In the event of the UK’s withdrawal from the EU, if any of our processing activities require your personal data to be transferred from the U.K to another country outside the EEA, we will only make that transfer if, in accordance with applicable data protection law:
- the country to which the personal data is to be transferred has been determined by the responsible UK authorities to ensure an adequate level of protection for personal data; or
- we have put in place appropriate safeguards to protect your personal data, such as an appropriate contract with the recipient; and
- the transfer is necessary for one of the reasons specified in data protection legislation, such as the performance of a contract between us and you; or
- you clearly consent to the transfer.
How long we keep your personal data
We only keep your personal data for as long as we actually need it. This would be considered from the perspective of whether or not you would still be interested in receiving information from us about our products and services. Generally, this means that if you have not replied to our marketing emails or purchased any of our products or services for a period of one year we will remove you from our database.
For further details please contact us at [email protected].
Please note that we may anonymise your personal data or use it for statistical purposes. We keep anonymised and statistical data indefinitely but we take care to ensure that such data can no longer identify or be connected to any individual.
How you can make a complaint
If you are unhappy with the way we have used your personal data please contact us to discuss this using [email protected].
You are also entitled to make a complaint to the Information Commissioner’s Office which you can do by visiting www.ico.org.uk. Whilst you are not required to do so, we encourage you to contact us directly to discuss any concerns that you may have and to allow us an opportunity to address these before you contact the Information Commissioner’s Office.
How we keep this policy up to date
We will review and update this policy from time to time. This may be to reflect a change in the products or services we offer or to our internal procedures or it may be to reflect a change in the law.
The easiest way to check for updates is by looking for the latest version of this policy on our website or you can contact us (see Who we are and how to contact us) to ask us to send you the latest version of our policy.
Each time we update our policy we will update the policy version number at the end of the policy and the date on which that version of the policy came into force.
This is policy version 2 which came into effect on 24 February 2021.