Welcome to AVEVA Product Support
AVEVA provides close support to all its customers around the world.
Below are some contact details for the principal Product Support services. Where available, local support contact details may also be found on the Worldwide Offices pages.
For AVEVA LFM product support, please see contact details below.
Regional Support Contacts
France
support.se@aveva.com
+33 1 58 64 14 50
Germany, Austria, Switzerland, Netherlands
AVEVA Plant Support:
support.plant.de@aveva.com
+0800 7235337
AVEVA Marine Support:
support.central-europe.marine@aveva.com
Hungary
support.hu@aveva.com
+06 800 202949
Poland
support.poland@aveva.com
Italy, Croatia
Plant: supportplant.italy@aveva.com
Marine: supportmarine.italy@aveva.com
+39 010 422 0300
Spain, Portugal
support.spain@aveva.com
+34 91 788 5305
Turkey, Greece
support.turkey@aveva.com
+ 00 800 12 92 89
Czech Republic (VIZIO)
support@vizio.cz
+420 281 863 770
Finland, Sweden, Norway, Denmark
Plant: plantsupport.nordic@aveva.com
+47 6712 8720
Marine: marinesupport.nordic@aveva.com
+46 (0)40 66 80 310
Saudi Arabia
support.me@aveva.com
+971 (0)4 454 0 777
Argentina
supportGCSlatam@aveva.com
08006662639
United Arab Emirates
support.me@aveva.com
+971 (0)4 454 0 777
USA & Canada
Plant: support.us@aveva.com
Marine: support.us.marine@aveva.com
1-877-AVEVA-02 (1-877-28382-02)
United Kingdom
support.uk@aveva.com
+44 (0)1223 556688
Brazil
suporte.brasil@aveva.com
+55 11 3053 5046
Chile
supportGCSlatam@aveva.com
+56 2 3304 5643
Colombia
supportGCSlatam@aveva.com
018005189530
Mexico
Plant: soporte.latam@aveva.com
Marine: soporte.marine@aveva.com
Australasia
support.australasia@aveva.com
China
Plant: support.china.plant@aveva.com
Marine: support.china.marine@aveva.com
400 842 4963
+86 (0) 20 8502 0188
Peru, Uruguay
supportGCSlatam@aveva.com
+19496398500
India
Plant: support.india.plant@aveva.com
Marine: support.india.marine@aveva.com
+91 (0)22 6736 8400
Japan
Plant: support.japan.plant@aveva.com
Marine: support.japan.marine@aveva.com
+81 (0)45 224 7601
South Korea
Plant: support.korea.plant@aveva.com
Marine: support.korea.marine@aveva.com
Malaysia
Support.SEA@aveva.com
Singapore
Support.SEA@aveva.com
+65 6818 9960
AVEVA ProCon Support
Company Regional Support
UK +44(0) 2033185960
Australia +61 865558127
USA +1 7132421462
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AVEVA Point Cloud Manager Downloads
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AVEVA Point Cloud Manager
Support
AVEVA Point Cloud Manager solutions (formally LFM Software) have been supported through the email address lfm.support@aveva.com, which was the gateway to the ‘RT’ support case management system. Technical support for Point Cloud Manager software has now been integrated within the AVEVA Knowledge & Support Center, which is a common platform to create and monitor support cases; product knowledge & training material for all AVEVA products. To create new support cases and continue to receive prompt support please follow the guidance notes attached. Please note that the registration process can take over 24 hours, and we would recommend registration at the earliest opportunity, which can be done prior to case creation. Emails sent to the lfm.support@aveva.com address will continue to be monitored for a transitionary period until full customer adoption of the new tool is complete.
