Contact Support
Click the link below to go directly to the Global Customer Support (GCS) website. When registering for technical support, please always include your first, last and company names, as well as the telephone number or email address where you can be reached.
Please scroll down to obtain the contact information of our global Certified Support Providers to assist you with product support, demonstrations and training in your local language.
Country
Phone Number
Country
Australia
Phone Number
+800 45003457 (After hours)
Country
China
Phone Number
400 842 4963
Country
India
Phone Number
0008004402375
Country
Japan
Phone Number
010 800 45003457*
KDDI "001" NTT "0033" Softbank "0061"
Country
Malaysia
Phone Number
+800 45003457*
Telekom Malaysia "00"
Country
Phillipines
Phone Number
+800 45003457*
PLDT "00"
Country
Singapore
Phone Number
+800 45003457*
Starhub "008" Singtel "001"
Country
Taiwan
Phone Number
+800 45003457*
Chunghwa Telecom "002"
Country
Thailand
Phone Number
+800 45003457*
CAT "001"
Country
South Korea
Phone Number
+800 45003457*
Korea Telecom "001" Dacom "002"
Country
New Zealand
Phone Number
+800 45003457*
Telecom New Zealand "00"
Country
Phone Number
Country
Austria
Phone Number
0800 677 670
Country
Belgium
Phone Number
0800 49318
Country
Czech Republic
Phone Number
800 142 881
Country
Denmark
Phone Number
+45 4488 5670
Country
France
Phone Number
0805 638 084
Country
Germany
Phone Number
0800 7235337
Country
Hungary
Phone Number
06 800 20294
Country
Ireland
Phone Number
1800 930 211
Country
Italy
Phone Number
800 897 510
Country
Latvia
Phone Number
371 6738 16 17
Country
Luxembourg
Phone Number
8002 4599
Country
Netherlands
Phone Number
0800 022 1949
Country
Norway
Phone Number
80017507
80011979
Country
Poland
Phone Number
00800 121 1782
Country
Portugal
Phone Number
800 855 794
Country
Russia
Phone Number
810 80022405011
Country
Slovakia
Phone Number
+421 232 200 343
Country
Slovenia
Phone Number
0800 8 1269
Country
South Africa
Phone Number
080 09 99817
Country
Spain
Phone Number
800 600 981
Country
Sweden
Phone Number
+46 (0)40 3844 55
Country
Switzerland
Phone Number
0844 820 820
Country
UK
Phone Number
800 376 9218
Country
Phone Number
Country
North America & Canada
Phone Number
+1-800-966-3371
+19496398500
Country
Brazil
Phone Number
+55 11 3053 5046
Country
Argentina
Phone Number
08006662639
Country
Colombia
Phone Number
018005189530
Country
Chile
Phone Number
+56 2 3304 5643
Country
Mexico
Phone Number
1-866-522-0285
Country
Other Countries
Phone Number
+19496398500
Country
Phone Number
Country
Oceania Support:
Australia
New Zealand
Phone Number
1300 131 631
0800 880 026
Country
Other Oceania countries:
Reverse call charges
Phone Number
+61 2 9125 8500
Country
Middle East Support:
Israel
Phone Number
1 809 216 065
Country
Other Middle East countries:
Reverse call charges
Phone Number
+61 2 9125 8500
Country
North America Support:
USA
Canada
Phone Number
866 589 6855
1800 565 6699
Reverse call charges
Country
Latin America Support:
Brazil
Mexico
Phone Number
800 891 2162
001 866 522 0285
Country
Other Americas countries:
Reverse call charges
Phone Number
+61 2 9125 8500
Country
Africa Support:
South Africa
Phone Number
0800 998 887
Country
Other Africa countries:
Reverse call charges
Phone Number
+61 2 9125 8500
Country
North Asia Support:
Japan
South Korea
Phone Number
00531 121 985
00798 14 800 7112
Country
Greater China Support:
China
Phone Number
10 800 712 1587
Country
Europe Support:
Phone Number
0800 40 710
Country
Belgium
Phone Number
808 87 453
Country
Denmark
Phone Number
0800 913 065
Country
Ungary
Phone Number
800 986 902
Country
Finland
Phone Number
0805 631570
Country
France
Phone Number
06 800 18490
Country
Italy
Phone Number
800 11979
Country
Norway
Phone Number
800 098 944
Country
Spain
Phone Number
0200 882 612
Country
Sweden
Phone Number
0800 001 241
Country
Switzerland
Phone Number
0844 820 820
Country
The Netherlands
Phone Number
0800 376 2869
Country
United Kingdom
Phone Number
Country
Other European countries:
Reverse call charges
Phone Number
+61 2 9125 8500
Country
South East Asia Support:
Singapore
Phone Number
0800 120 4562
Country
Other Asia Countries:
Singapore
Reverse call charges
Phone Number
0800 120 4562
+61 2 9125 8500
Country
Other Countries:
Reverse call charges
Phone Number
+61 2 9125 8500
Country
Phone Number
Country
U.S. and Canada
Phone Number
8:00am-5:00pm CST
Monday-Friday
Country
Direct Dial
Phone Number
+1 312 894 7870
Country
EMEA
Phone Number
9:00am-6:00pm CET
Monday-Friday
Country
Austria
Phone Number
0800 677 670
Country
Belgium
Phone Number
0800 49318
Country
Czech Republic
Phone Number
800 142 881
Country
Denmark
Phone Number
80 250944
Country
France
Phone Number
0805 638 084
Country
Germany
Phone Number
08007235337
Country
Greece
Phone Number
00800 12 9289
Country
Hungary
Phone Number
06 800 202949
Country
Ireland
Phone Number
1800 930 211
Country
Italy
Phone Number
800 897 510
Country
Latvia
Phone Number
371 6738 16 17
Country
Luxembourg
Phone Number
8002 4599
Country
Netherlands
Phone Number
0800 022 1949
Country
Norway
Phone Number
800 17507
Country
Poland
Phone Number
00800 121 1782
Country
Portugal
Phone Number
800 855 794
Country
Russia
Phone Number
810 80022405011
Country
Slovenia
Phone Number
0800 8 1269
Country
South Africa
Phone Number
080 09 99817
Country
Spain
Phone Number
800 600 981
Country
Sweden
Phone Number
+46 (0)40 3844 55
Country
Switzerland
Phone Number
0844 820 820
Country
UK
Phone Number
+0800 376 9218
Country
Other Countries
Direct Dial
Phone Number
+1 312 894 7870
Country
Phone Number
Country
Phone Number
Country
Direct Dial
Phone Number
+1 312 894 7870
8:00am-5:00pm CST
Monday-Friday
Country
Phone Number
If you have any technical queries relating to Prometheus, please contact scada.support@aveva.com
* Dial your country's local international direct dialing (IDD) code and then the 800-number listed.
# Toll free numbers are available from the respective countries only.
Fax:
- 949-639-1545
Email support:
- Priority email for Customer FIRST Members: custfirstsupport@aveva.com
- Customers without a support agreement: wwsupport@aveva.com
