AVEVA Cloud Services Level Commitment Product Map
This document is a supporting document to AVEVA Cloud Services Addendum providing the mapping of AVEVA offers to Service Level commitment.
Table of Service Level mapping to Product Types
TYPE OF PRODUCT
SERVICE LEVEL (SL)
TYPE OF PRODUCT
Type A Product
SERVICE LEVEL (SL)
99.90%
TYPE OF PRODUCT
Type B Product
SERVICE LEVEL (SL)
99%
TYPE OF PRODUCT
Type C Product
SERVICE LEVEL (SL)
98%
TYPE OF PRODUCT
Type D Product
SERVICE LEVEL (SL)
95%
TYPE OF PRODUCT
Type E Product
SERVICE LEVEL (SL)
90%
The table below will be updated as products evolve in their Service Levels, and new offers will be added to the table.
AVEVA Cloud Solutions
Service Level Type Product
AVEVA Cloud Solutions
AVEVA™ Asset Information Management
Service Level Type Product
AVEVA Cloud Solutions
AVEVA™ Asset Information Management - Hybrid
Service Level Type Product
B
AVEVA Cloud Solutions
AVEVA™ Asset Information Management Discovery
Service Level Type Product
B
AVEVA Cloud Solutions
AVEVA™ Asset Information Management Advanced
Service Level Type Product
B
AVEVA Cloud Solutions
AVEVA™ Information Standards Manager
Service Level Type Product
A
AVEVA Cloud Solutions
AVEVA™ Insight
Service Level Type Product
A
AVEVA Cloud Solutions
AVEVA™ Insight - Guided Analytics
Service Level Type Product
A
AVEVA Cloud Solutions
AVEVA™ Insight - Asset Library
Service Level Type Product
A
AVEVA Cloud Solutions
AVEVA™ Insight - BI Gateway
Service Level Type Product
A
AVEVA Cloud Solutions
AVEVA™ Insight - Advanced Analytics
Service Level Type Product
A
AVEVA Cloud Solutions
AVEVA™ Data Hub
Service Level Type Product
A
AVEVA Cloud Solutions
AVEVA™ Unified Supply Chain
Service Level Type Product
D
AVEVA Cloud Solutions
AVEVA™ Integration Studio
Service Level Type Product
B
AVEVA Cloud Solutions
AVEVA™ Teamwork
Service Level Type Product
C
AVEVA Cloud Solutions
AVEVA™ Contract Risk Management
Service Level Type Product
B
AVEVA Cloud Solutions
AVEVA™ Dynamic Simulation
Service Level Type Product
B
AVEVA Cloud Solutions
AVEVA™ E3D Fabrication Management
Service Level Type Product
A
AVEVA Cloud Solutions
AVEVA™ Enterprise Resource Management
Service Level Type Product
A
AVEVA Cloud Solutions
AVEVA™ Point Cloud Manager
Service Level Type Product
A
AVEVA Cloud Solutions
AVEVA™ Operator Training Simulator
Service Level Type Product
B
AVEVA Cloud Solutions
AVEVA™ Unified Engineering on Connect
Service Level Type Product
B
AVEVA Cloud Solutions
AVEVA™ Simulation
Service Level Type Product
B
AVEVA Cloud Solutions
AVEVA™ Unified Learning
Service Level Type Product
B
AVEVA Cloud Solutions
AVEVA™ E3D Whitespace Optimizer
Service Level Type Product
E
AVEVA Cloud Solutions
AVEVA™ Connect
Service Level Type Product
A
AVEVA Cloud Solutions
AVEVA™ Development Studio
Service Level Type Product
E
AVEVA Cloud Solutions
GCS-Software Download
Service Level Type Product
E